Frequently Asked Questions

Meal Plans

What are your Grindz Meal plans?
We offer a variety of options for our "Build A Meal Plan", including Meal Plans, Smoothie Plans, and Liquid Meal Plans.  
  
Build A Meal Plan: With our Build A Meal Plans, we offer Regular, No Carb, and Vegan options.  Our Build A Meal Plan come in three sizes: 5 items / week, 7 items / week or 10 items / week. You individually choose your items every week and can change them every week. Our Build A Meal Plan is a weekly subscription plan and cannot be ordered one-time. However, you can skip or cancel your subscription anytime (cut-off time to cancel or pause is the Friday prior to delivery at 11:59 PM EST).

 Our Build A One-Month Meal Plan option is another great option, where you commit 4 weeks of great eating with our regular weekly delivery!  With this plan, you get 3 weeks of FREE delivery! Weekly meals will be a mix of meals from your meal selections.

Choose 20 meals: You will receive 5 meals / week for 4 weeks.  
Choose 28 meals: You will receive 7 meals / week for 4 weeks. 
Choose 40 meals: You will receive 10 meals / week for 4 weeks.

When are items delivered? 
If you order 5 items / week, all 5 items are delivered on Sunday. 
If you order 7 items / week, 4 items are delivered on Sunday and 3 items are delivered on Wednesday.  
If you order 10 items / week, 5 items are delivered on Sunday and 5 items are delivered on Wednesday.  
This order schedule is the same for our meals, smoothies, soups and juices.

Am I tied to a long-term subscription?
No, not at all! If you have chosen our "Subscription" Build A Meal Plan, your meals will automatically renew every on Saturday before your Sunday delivery.  You can cancel, pause or skip your subscription anytime (cut-off time to cancel or pause is the Friday prior to delivery at 11:59 PM EST).    

Does my subscription auto-renew?
Yes, our meal plans are weekly subscriptions. Unless otherwise cancelled or skipped, your subscription will automatically renew and charged every Saturday for Sunday delivery. You are able select different meals every week up until the Friday before 11:59 PM EST.   

Can I change the meals in my plan once I've ordered?
With our Build A Meal Plan, items can be changed up until the prior Friday before 11:59 PM EST. 

Can I change the number of meals I get a week?
We offer plans three sizes of plans: 5 items / week, 7 items / week or 10 items / week.  If you are interested in different options, please email info@grindzfood.com, and we will do our best to accommodate your request.

How do I skip a week on my subscription?
Once you create an account on our website (click here) and login, you will be able to view your meal subscriptions. Once you've created an account, go to "Manage Subscriptions", and click on your order number (on the left). There you are able to see your following weeks subscriptions and can skip a specific week.  Regardless of your order frequency, orders must be skipped before the stated deadline for our ordering process. Deliveries scheduled for Sunday must be paused the prior Friday before 11:59 PM EST. 

Can I cancel my weekly meal plan subscription?
Yes, you can cancel, update, or pause your subscription at any point. Regardless of your order frequency, orders must be cancelled before the stated deadline for our ordering process. Deliveries scheduled for Sunday must be cancelled the prior Friday before 11:59 PM EST. Plans can be paused or cancelled by logging into your account. If you have questions, please email us at info@grindzfood.com.

Ordering 

Can I choose my own meals?
Yes, with our Build A Meal Plan option, you're able to select your own meals. 

What is the latest time I can change my delivery?
All orders must be ordered the prior Friday before 11:59 PM EST, and your payment method will be charged on Saturday before Sunday delivery. You will receive a plan-renewal reminder email 24 hours before your meal plan renews each week. You must edit the contents of your meal plan prior to your order renewal.

What is the order cutoff each week?
All order cutoff is the prior Friday before 11:59 PM EST.

Is there a minimum order requirement?
The smallest option we offer is 5 meals/ week, which is the minimum order requirement with our Build A Meal Plan options. With our Build A Meal Plan,  they can be paused, skipped, or cancelled anytime (before the stated deadline).  

Can I change the number of meals in my plan?
We offer both our Build A Meal Plans in frequencies of 5 items / week, 7 items / week and 10 items / week.  Check out our plans here.

Delivery

When are items delivered? 
If you order 5 items / week, all 5 items are delivered on Sunday.
If you order 7 items / week, 4 items are delivered on Sunday and 3 items are delivered on Wednesday.  
If you order 10 items / week, 5 items are delivered on Sunday and 5 items are delivered on Wednesday.  
This order schedule is the same for our meals, smoothies, soups and juices. 

How are your items packaged?
All our items come individually packaged and arrive in a thermal-lined reusable bag (with ice packs) for optimal transportation. 
Meals: Grindz meals are come in individual, environmentally friendly microwavable plastic containers. 
Smoothies: Grindz smoothies come pre-packaged and frozen to be blended at home, and come in recyclable containers. 
Soups:  Grindz soups come ready-to-eat in 16oz microwavable and recyclable containers.

Where does Grindz deliver?
Currently we deliver within the downtown Toronto core. Please click here to see our delivery radius. We are working to expand our radius, so please sign up for our newsletter to get updates.

Do you deliver to apartments?
Yes, we deliver to apartments. Your package will need to be received and held by your building concierge, or we can be buzzed up and leave the meals outside your front door.  

How much does delivery cost?
Within our core radius, it is a standard, flat rate delivery of C$7.00 per package (this includes your full meal selection in one package). We only offer specific case-by-case orders outside our core radius; please email us at info@grindzfood.com for information.
 

Food

How will my meals arrive?
Your meals, smoothies, soups and juices will arrive in individual microwavable and recyclable plastic containers. All our items come individually packaged and arrive in a thermal-lined reusable bag (with ice packs) for optimal transportation. To reduce garbage waste, please reuse or recycle the packs and meal containers. We will pick up the reusable bags at your next delivery.

How do I heat my meals?
Because our meals are already cooked, our meals (excluding salads) and packaging are designed to be heated in the microwave. If you want to heat your meals in the oven, please transfer the food to an oven-friendly dish.

Can I freeze my meals?
You can certainly freeze your meals if you choose to do so.

How often does your menu change?
We typically aim to add a couple new menu items every couple weeks as well as remove some menu items. You’ll always be able to enjoy delicious new meals!

Where do your ingredients come from?
Our ingredients are locally-sourced from butchers, farmers and local suppliers and are never frozen. 

Do you provide nutritional information?
Yes we do. When you choose your selections for meals, click on 'DETAILS' to see the detailed nutritional information. If it is not listed, please send us an email at info@grindzfood.com.

How many portions are your meals?
Our meals are portioned for individual consumption.

Do you offer vegan options?
We certainly do. Our vegan meals are denoted with a [VEGAN] in the title.

If I skip a meal, how long will the meal last?  
Our meals will be labelled with a best before date. Meals are recommended to be consumed before the next delivery date (4-6 days). If you have leftover meals at the end of the recommended period, you can simply freeze the meal(s).

Do you offer meals for specific dietary restrictions?
We are working rapidly to expand our menu selection. If you have a specific dietary restriction, please reach out to us directly and we'll address any of your dietary questions and requirements to determine what options we can offer.

 Are your meals fresh or frozen?
Our meals are always made fresh, never frozen. Our smoothies come frozen for better blending consistency.